FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Refund
Below are some common questions about shipping.
What are the available shipping methods?
We offer standard, express, and international shipping. The availability of these options depends on your location.
How long does shipping take?
Shipping times depend on your location and the shipping method chosen. Typically, orders are delivered within 1–7 business days for domestic shipping and 7–14 business days for international shipping.
Which countries do you ship to?
We ship worldwide! However, some regions may have restrictions. Please check our shipping page for a list of supported countries.
What should I do if my package is delayed?
Shipping times may be affected by customs processing, weather, or high demand. If your package is delayed beyond the estimated time, please contact our support team.
Do you provide shipping insurance?
Yes, we offer optional shipping insurance to protect your order against loss or damage. You can select this option at checkout.
Orders
Below are some of are common questions about orders
How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. Follow the instructions to complete your purchase.
Can I change my shipping address after placing an order?
Yes, but only within 24 hours after ordering. Please contact our customer support as soon as possible to make changes.
What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure payment options. Payment methods may vary by country.
Will I receive an order confirmation?
Yes, after placing an order, you will receive a confirmation email with your order details and tracking information once it ships.
Do you offer bulk or wholesale orders?
Yes, we offer special pricing for bulk and wholesale purchases. Please contact our sales team for more information.
Products
Below are some common questions about our products
Are your products authentic?
Yes, all our products are 100% authentic and sourced directly from trusted manufacturers.
How do I know which size to choose?
Each product page includes a size guide to help you find the best fit. If you need further assistance, feel free to contact us.
How do I take care of my product?
Each product comes with specific care instructions. Please refer to the product label or description for proper maintenance.